Customer Service

View as
Sort by
Display per page

Améliorer la fidélisation de vos clients

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.

Creating Valuable Customer Relationships

Good customer relations are a key success factor in any business. This module will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.

Creating Winning First Impressions

First impressions are made within minutes, but they last much longer than that and can seriously affect a client's decision to choose you and your company or to go elsewhere.

Créer d'importantes relations avec les clients

Les bonnes relations avec la clientèle sont un facteur clé pour le succès de toute entreprise. Ce module vous aidera à découvrir les avantages de communiquer ouvertement pour vous et vos clients.

Créer une première impression favorable

Les premières impressions sont faites en quelques minutes, mais elles durent beaucoup plus longtemps que cela et elles peuvent sérieusement affecter la décision d’un client de traiter avec vous ou d’aller ailleurs.

Customer First Series (11 modules)

Your customers will make you or break you, and developing relationships is the bottom line. In this series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.

Customer Loyalty Improvement

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.

Customer Service Excellence

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service.

De-Escalating Confrontations Over Masks

During the COVID-19 pandemic, businesses are dealing with a patchwork of mask-wearing policies. For a variety of reasons, some customers refuse to wear masks. This can be a nightmare for public-facing workers!

Developing Strong Customer Relationships

This course helps learners identify ways to provide consistent and legendary customer service.

Développer de bonnes relations avec ses clients

Vos clients décident ou non de votre réussite, et ce qui compte est de développer des relations.


In this course on Empowerment you will develop the ability to take responsibility and exercise authority in making fast decisions.

Online Customer Support

Learn how to provide excellent customer support through live chat, text messaging and email.

Providing Service Excellence

The secret is really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find in today's world of business? In our new economy, with all the technological tools in our hands, customer service should be easy to deliver.