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Améliorer la fidélisation de vos clients

Ce cours de formation en ligne Améliorer la fidélisation de vos clients a été conçu pour tous les employés. Grâce aux informations et aux conseils présentés dans ce cours, vous serez en mesure de créer une base de clients fidèles pour votre organisation.
$39.00

Creating Valuable Customer Relationships

This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.
$39.00

Creating Winning First Impressions

This Creating Winning First Impressions online training course is designed for business owners, managers, and anyone else seeking information about creating a winning first impression. This course explores first impressions and the impact that they have on client communications.
$39.00

Créer d'importantes relations avec les clients

Ce cours de formation en ligne Créer d'importantes relations avec les clients a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer des relations avec les clients. Ce cours vous aidera à découvrir les avantages, pour vous et vos clients, d'entrer en contact les uns avec les autres et de communiquer ouvertement.
$39.00

Créer une première impression favorable

Ce cours de formation en ligne Créer une première impression favorable a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer une première impression gagnante. Ce cours explore les premières impressions et l'impact qu'elles ont sur la communication avec les clients.
$39.00

Customer First Series (11 modules)

Your customers will make you or break you, and developing relationships is the bottom line. In this series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.
$99.00

Customer Loyalty Improvement

This Customer Loyalty Improvement online training course is designed for all employees. Why is it important to understand customer needs and turn offs? Is meeting their needs sufficient or is there a case for exceeding expectations? If you’ve lost customers, do you need to recover them, and how? Through the knowledge and tips offered in this course, you will be able to create a loyal customer base for your organization, keeping you competitive in the long run.
$39.00

Customer Service Excellence

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service.
$39.00

De-Escalating Confrontations Over Masks

During the COVID-19 pandemic, businesses are dealing with a patchwork of mask-wearing policies. For a variety of reasons, some customers refuse to wear masks. This can be a nightmare for public-facing workers!
$15.00

Developing Strong Customer Relationships

This Developing Strong Customer Relationships online training course is designed for employees, managers and anyone else seeking information about strong customer service relationships. This course will help you to identify how to develop a customer-centered organization to provide consistent and extraordinary customer service.
$39.00

Développer de bonnes relations avec ses clients

Ce cours de formation en ligne Développer de bonnes relations avec ses clients a été conçu pour les employés, les gestionnaires et toute autre personne à la recherche de formation sur le service à la clientèle. Ce cours vous aidera à déterminer comment créer une organisation orientée vers le client et qui fournit un service fiable et exceptionnel.
$39.00

Empowerment

In this course on Empowerment you will develop the ability to take responsibility and exercise authority in making fast decisions.
$19.00

Online Customer Support

Learn how to provide excellent customer support through live chat, text messaging and email.
$49.00

Providing Service Excellence

The secret is really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find in today's world of business? In our new economy, with all the technological tools in our hands, customer service should be easy to deliver.
$39.00