Handling Angry and Hostile Customers

This Handling Angry and Hostile Customers online training course explores the signs that an approaching customer may be angry or hostile, the basics of successful interpersonal communications, the process for interacting with an angry or hostile customer, strategies for reaching solutions to customer problems, and ways of maintaining customer loyalty and securing future business.

Course Learning Objectives

By taking this online Handling Angry and Hostile Customers course, the user will learn:

• The signs that an approaching customer may be angry or hostile
• The basics of successful interpersonal communications
• The process for interacting with an angry or hostile customer
• The appropriate strategies for reaching solutions to customer problems
• The ways of maintaining customer loyalty and securing future business

Course Outline

This online Handling Angry and Hostile Customers course is made up of the following sections:

1. The Angry or Hostile Customer
2. Successful Communications With an Angry or Hostile Customer
3. The Process of Interacting with an Angry or Hostile Customer
4. Finding Solutions
5. Securing Future Business

Course Audience

This Handling Angry and Hostile Customers online training course was designed for employees in customer service roles.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses