Customer Service

Ce cours de formation en ligne Améliorer la fidélisation de vos clients a été conçu pour tous les employés. Grâce aux informations et aux conseils présentés dans ce cours, vous serez en mesure de créer une base de clients fidèles pour votre organisation.

This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course explores creating valuable customer relationships and will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.

This Creating Winning First Impressions online training course is designed for business owners, managers, and anyone else seeking information about creating a winning first impression. This course explores first impressions and the impact that they have on client communications, the non-verbal and verbal factors that influence first impressions, and explores barriers to good communication.

Ce cours de formation en ligne Créer d'importantes relations avec les clients a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer des relations avec les clients. Ce cours vous aidera à découvrir les avantages, pour vous et vos clients, d'entrer en contact les uns avec les autres et de communiquer ouvertement.

Ce cours de formation en ligne Créer une première impression favorable a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer une première impression gagnante. Ce cours explore les premières impressions et l'impact qu'elles ont sur la communication avec les clients.

This Critical Thinking in the Workplace online training course is designed to test your disposition to think critically and teach you how to enhance your critical thinking skills. You will learn about the characteristics and behaviors that are conducive to critical thinking and those that may negatively affect your reasoning.

In this Customer First Series online training course, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.

This Customer Loyalty Improvement online training course is designed for all employees. This course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations. Through the knowledge and tips offered in this course, you will be able to create a loyal customer base for your organization, keeping you competitive in the long run.

This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.

This Developing Strong Customer Relationships online training course is designed for employees, managers, and anyone else seeking information about strong customer service relationships. This course will help you to identify how to develop a customer-centered organization to provide consistent and extraordinary customer service. You will explore methods to create a customer-friendly workplace as well as to select approaches that can be used in handling difficult people and situations.

Ce cours de formation en ligne Développer de bonnes relations avec ses clients a été conçu pour les employés, les gestionnaires et toute autre personne à la recherche de formation sur le service à la clientèle. Ce cours vous aidera à déterminer comment créer une organisation orientée vers le client et qui fournit un service fiable et exceptionnel.

This First Impressions online training course is designed for employees in the service industry. This course will help you better understand what comprises excellence in customer service and how to add value to your guest relationships. You will learn about the importance of first impressions and how to present actions and attitudes that result in exceptional interactions.

Ce cours de formation en ligne Gérer les clients en colère et hostiles a été conçu pour les employés du secteur du service à la clientèle. Apprendre à gérer les clients en colère est une étape importante pour toute personne travaillant dans le secteur du service clientèle. Même les entreprises qui proposent d'excellents produits ou services sont confrontées de temps à autre à des clients hostiles ou en colère. Les frustrations d'un client ne sont peut-être pas dirigées contre vous, mais c'est à vous de désamorcer la situation et d'éviter de perdre le client! Apprenez à interagir avec succès avec les clients en colère et hostiles : désamorcez leur colère, écoutez leurs préoccupations et travaillez avec eux pour trouver des solutions gagnant-gagnant.

This Handling Angry and Hostile Customers online training course is designed for employees in a customer service role. Learning how to deal with angry customers is an important step for anyone working in a customer service role. Even organizations with excellent products or services are bound to have occasional run-ins with angry and hostile customers. A customer’s frustrations may not be directed at you, but it is up to you to defuse the situation and avoid losing their business. Learn to interact successfully with angry and hostile customers: defuse their anger; listen to their concerns and work with them to find win-win solutions.

This Online Customer Support online training course was designed for customer support and customer service professionals. This course will explore how to provide effective and professional online customer service and support while interacting with customers in the following three mediums: live chat support, text message support, and email support.

In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.

Votre succès dépendra de vos clients et créer des liens est essentiel. Dans cette nouvelle série, vous examinerez les enjeux comme le rapport et la confiance, et identifierez ce que les clients veulent pour leur plan de communication

Ce cours de formation en ligne Service à la clientèle de qualité vous apprendra de nouvelles façons de fournir un service de qualité, de traiter avec les clients dans des situations difficiles, de créer un environnement confortable pour les clients et les collègues, d'établir des lignes de communication positives et d’avoir davantage confiance en vous et vos aptitudes.

This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.