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Améliorer la fidélisation de vos clients

Améliorer la fidélisation de vos clients Online Training Course
Ce cours de formation en ligne Améliorer la fidélisation de vos clients a été conçu pour tous les employés. Grâce aux informations et aux conseils présentés dans ce cours, vous serez en mesure de créer une base de clients fidèles pour votre organisation.
$39.00

Creating Valuable Customer Relationships

Creating Valuable Customer Relationships Online Training Course
This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course explores creating valuable customer relationships and will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.
$39.00

Creating Winning First Impressions

Creating Winning First Impressions Online Training Course
This Creating Winning First Impressions online training course is designed for business owners, managers, and anyone else seeking information about creating a winning first impression. This course explores first impressions and the impact that they have on client communications, the non-verbal and verbal factors that influence first impressions, and explores barriers to good communication.
$39.00

Créer d'importantes relations avec les clients

Créer d`importantes relations avec les clients Online Training Course
Ce cours de formation en ligne Créer d'importantes relations avec les clients a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer des relations avec les clients. Ce cours vous aidera à découvrir les avantages, pour vous et vos clients, d'entrer en contact les uns avec les autres et de communiquer ouvertement.
$39.00

Créer une première impression favorable

Créer une première impression favorable Online Training Course
Ce cours de formation en ligne Créer une première impression favorable a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer une première impression gagnante. Ce cours explore les premières impressions et l'impact qu'elles ont sur la communication avec les clients.
$39.00

Customer First Series (11 modules)

Customer First Series (11 modules) Online Training Course
In this Customer First Series online training course, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.
$99.00

Customer Loyalty Improvement

Customer Loyalty Improvement Online Training Course
This Customer Loyalty Improvement online training course is designed for all employees. This course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations. Through the knowledge and tips offered in this course, you will be able to create a loyal customer base for your organization, keeping you competitive in the long run.
$39.00

Customer Service Excellence

Customer Service Excellence Online Course
This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.
$39.00

De-Escalating Confrontations Over Masks

De-Escalating Confrontations Over Masks Online Training Course
This De-Escalating Confrontations Over Masks online training course will address why companies have mask policies in place, situations where customers should be allowed into your business without wearing masks, steps your company can take to address customers' objections, and methods for de-escalating a confrontation with an angry mask-refusing customer and bring about a positive outcome.
$15.00

Developing Strong Customer Relationships

Developing Strong Customer Relationships Online Training Course
This Developing Strong Customer Relationships online training course is designed for employees, managers, and anyone else seeking information about strong customer service relationships. This course will help you to identify how to develop a customer-centered organization to provide consistent and extraordinary customer service. You will explore methods to create a customer-friendly workplace as well as to select approaches that can be used in handling difficult people and situations.
$39.00

Développer de bonnes relations avec ses clients

Développer de bonnes relations avec ses clients Online Training Course
Ce cours de formation en ligne Développer de bonnes relations avec ses clients a été conçu pour les employés, les gestionnaires et toute autre personne à la recherche de formation sur le service à la clientèle. Ce cours vous aidera à déterminer comment créer une organisation orientée vers le client et qui fournit un service fiable et exceptionnel.
$39.00

Empowerment

Empowerment Online Training Course
In this Empowerment online training course, you will develop the ability to take responsibility and exercise authority in making fast decisions. This course will assist you in understanding how empowerment leads to better customer service, improve your decision making skills and identify how to create a culture of empowerment in your workplace.
$19.00

First Impressions

First Impressions Online Training Course
This First Impressions online training course is designed for employees in the service industry. This course will help you better understand what comprises excellence in customer service and how to add value to your guest relationships. You will learn about the importance of first impressions and how to present actions and attitudes that result in exceptional interactions.
$39.00

Online Customer Support

Online Customer Support Online Training Course
This Online Customer Support online training course was designed for customer support and customer service professionals. This course will explore how to provide effective and professional online customer service and support while interacting with customers in the following three mediums: live chat support, text message support, and email support.
$49.00

Providing Service Excellence

Providing Service Excellence Online Training Course
In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.
$39.00

Service à la clientèle de qualité

Cours de formation en ligne Service à la clientèle de qualité
Ce cours de formation en ligne Service à la clientèle de qualité vous apprendra de nouvelles façons de fournir un service de qualité, de traiter avec les clients dans des situations difficiles, de créer un environnement confortable pour les clients et les collègues, d'établir des lignes de communication positives et d’avoir davantage confiance en vous et vos aptitudes.
$39.00

Telepro Online - Complete Program

Telepro Online - Complete Program Online Training Course
This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.
$199.00