This Change Management online training course describes how to plan the change process, address the phases of transition, and ensure results. Organizations and businesses go through the change process on a fairly frequent basis. To achieve meaningful results, it is important for everyone involved in the process—initiators and executors—to support the change and to work together.
This Communicating at Work online training course is designed for supervisors and employees. This course explores the fundamentals of both interpersonal and organizational communications, it also provides a solid grounding in business ethics. This course goes into depth about how your success in the new workplace depends on excellent communication skills.
This Communicating Interpersonally online training course is designed to help you learn to communicate effectively and how to practice perfecting and mastering these skills. This course will discuss how to improve your interpersonal communication skills, how to avoid adversarial situations, and how to communicate more effectively with managers and co-workers.
Le programme examine certains sujets clés tels que la communication efficace, la gestion du stress, l'estime de soi, les compétences des gestionnaires et le développement d'une saine culture en milieu de travail.
This Conflict Management online training course is designed for employers, managers, and supervisors. This course will help you understand the difference between good or "functional" conflict and bad or "dysfunctional" conflict and provide a useful model of conflict development that can be used to diagnose and treat conflicts in the workplace.
This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course explores creating valuable customer relationships and will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.
This Developing Brand You online training course provides ideas and exercises designed to help you formulate clear ideas about creating Brand You and about managing your career. It will help you focus on what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career.
Ce cours de formation en ligne Reconnaître et éviter l’épuisement a été conçu pour toute personne éprouvant du stress dans sa vie.
Les gens sont confrontés au stress de différentes manières. En règle générale, ils peuvent le gérer, mais il y a parfois des moments où le stress provoque un épuisement professionnel. Ce cours peut vous aider à reconnaître et à éviter l'épuisement professionnel dans votre vie. Nous allons vous montrer comment.
This Identifying and Avoiding Burnout online training course is designed for anyone with stress. People face stress in a variety of ways. Many can handle it in most instances but there are sometimes when the stress causes you to burn out. This course can help you recognize and avoid burnout in your life. We'll show you how.
This Individual Anger Management online training course is designed to describe the essentials of managing anger in an appropriate and constructive manner. This course was designed specifically for the work environment, but the core elements of this training can be applied when you are at home or on the road.
This Individual Goal Personalization online training course will teach you different methods of turning a goal into your own, ranging from understanding the nature of doubt, preventing sabotage by the subconscious, to adopting new types of positive behaviors such as role playing. Using these techniques, you will learn how to become a successful goal setter and achiever.
This Individual Goals and Challenges online training course will provide you with tools to set and remain committed to designing and achieving your goals. You will learn how to commit your goals to paper, set timelines, and track your progress. This course will teach you the importance of setting, pursuing, and achieving your goals.
This Individual Leadership Power online training course is designed for supervisors and managers looking to develop their leadership skills. This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP).
This Individual Listening Skills online training course is designed for all employees and explores the meaning of active listening and the reasons why people do not listen effectively. This course is designed to help participants improve listening skills through increased awareness of their personal listening styles and practical exercises to develop their listening skills.
This Individual Priority Management online training course is about setting and ranking priorities, overcoming obstacles, evaluation, and adjustment. This course will explore how to use a priority process to achieve meaningful personal and career goals. It also provides numerous techniques and tips that will make priority management a key to successful accomplishments.
This Individual Productivity Enhancement online training course is designed for everyone. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life. Productivity soars when people get the most impact from their time and effort. To maximize productivity, you must know the underlying value of the tasks you do.
L'intelligence émotionnelle est définie comme la capacité de reconnaître et de gérer les émotions, tant en nous-mêmes que chez les autres. Beaucoup de gens croient que l'IE est aussi importante que le QI comme indicateur du succès dans la vie et au travail.
This Introduction to Emotional Intelligence online training course will give you an overview of EI and strategies to improve your own emotional intelligence. Emotional Intelligence is defined as the ability to recognize and manage emotions, both in ourselves and in others. Many people believe that EI is as important as IQ as an indicator of success in life and in the workplace.
This Managing Change online training course is designed for supervisors, managers, and all employees tasked with managing change. This course outlines the skills required to manage organizational change and prepare for it. Once these management processes are set, you can continue to reinforce the change so that it becomes commonplace and part of the organization’s culture.
This Managing Work and Family online training course is designed for employees, managers, business owners, spouses, parents, community members, and students. This course explores the balance between work and family, how to effectively balance work and family, the importance of sharing goals and values with your family, how to communicate your individual priorities to your employer in a constructive way and how to discuss "family-friendly" policies available to employees.
This Mind Your Mood online training course is designed for anyone wishing to learn more about computerized cognitive behavior. This course will explore techniques designed to help you feel differently about the world and think differently about yourself and help you better understand yourself, your mood, and the things that make your mood better or worse.
This Negotiating Skills for the Professional online training course will explore techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. This course has checklists and discussion guidelines to help a sales professional master this essential communication skill.
This Online Customer Support online training course was designed for customer support and customer service professionals. This course will explore how to provide effective and professional online customer service and support while interacting with customers in the following three mediums: live chat support, text message support, and email support.
Este curso de formación en línea Poder del liderazgo personal está diseñado para supervisores y gerentes que buscan desarrollar sus habilidades de liderazgo.
Este curso está diseñado para ayudarlo a usted a desencadenar su potencial de liderazgo. Usted aprenderá cómo adoptar una postura, alcanzar un objetivo y motivar a otros.
Ce cours de formation en ligne Pouvoir de leadership personnel a été conçu pour les superviseurs et les gestionnaires qui souhaitent développer leurs compétences en matière de leadership. Ce cours est conçu pour vous aider à libérer votre potentiel de leadership. Vous apprendrez à prendre position, atteindre un objectif et motiver les autres.
This Problem Solving and Decision Making online training course was designed for all employees and is a six module course. These courses will help you learn about problem solving in the workplace, problem solving 5 steps, work process basics, individual leadership power, developing a strong leadership team, and team problem solving.
This Problem Solving in the Workplace online training course gives you the opportunity to learn how to solve some of your most important business problems using a logical method and supporting techniques. This course introduces the five-step process for solving problems, outlines techniques for prioritizing and selecting problems, and introduces the Four Absolutes of Quality Management.
This Problem Solving: The 5 Steps online training course will define and explain the five steps involved in the problem-solving process. The five steps that will help solve any workplace dispute include defining the situation, providing a quick fix if necessary, identifying the root causes, taking corrective action, and evaluating and following up.
In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.
This Workplace and Personal Skills Certificate online training course is designed for all employees. This program addresses key topics including effective communication, coping with stress, self-esteem, skills for managers, and building a healthy workplace culture. This program offers a comprehensive skillset including improving productivity, how to have better staff meetings, customer service skills, how to delegate and dealing with grief.