Customer Service: Telephone Skills

The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone.

This program is suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other modules.

Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.

Gain the benefits of developing and maintaining a positive attitude within the call center working environment.

Learn how to listen through accents and speech that are difficult to understand.

Learn how to put customers on hold and make transfers professionally and courteously.

Handle those difficult calls when saying 'no' is required.